Shipping and Item Collection Policy

Shipping and Item Collection Policy

Items selected for delivery incur shipping costs. These costs will be advised prior to purchase, during the checkout process. All items are sent in protective packaging and are insured against loss or damage during transit. Belconnen Arts Centre Incorporated is not responsible for any damage that occurs to items after they have been received by the purchaser.

Dispatch and delivery times
All items are dispatched within 5 working days, unless otherwise indicated. Delivery times are dictated by third party carriers such as Australia Post; generally metro and major regional deliveries will take between 2-6 working days, but this is subject to change without notice.

Delivery to a post office box
Items can be posted to a post office box that accepts parcels. If delivery to the post office box is not accepted and the items are returned to Belconnen Arts Centre, the purchaser is responsible for paying any subsequent shipping costs required to successfully re-deliver items.

Unsuccessful delivery
If delivery is unsuccessful due to actions by the purchaser (such as incorrectly entered address or failure to collect parcels within a given timeframe), they are responsible for paying any subsequent shipping costs required to successfully re-deliver items.

Lost or damaged items
If you have not received your items within 15 working days or you have received damaged items, please contact us on (02) 6173 3300 between 10am and 4pm AEST Tuesday to Friday, or send us an email at shop@belcoarts.com.au as soon as practicable. Read our Returns and Refunds Policy here.

Item collection
Purchased items can be picked up (by the purchaser or a courier acting on behalf of the purchaser) from Belconnen Arts Centre, 118 Emu Bank, Belconnen ACT, between 10am-4pm Tuesday to Sunday (excluding public holidays). 

During the COVID-19 shutdown of Belconnen Arts Centre, we are providing ‘no contact’ pick-up. A staff member will contact you after purchase to discuss options for artwork collection. 

Purchased items must be collected within three months from the date of purchase. Any items that remain after three months will be considered uncollected goods, and resold or returned to the artist (inclusive of any monies paid for the item).